Refund policy

 

Returns & Refund Policy. Because our tumblers are customized, handmade, and specially made for each customer, we do not accept returns or issue refunds due to a change of mind or incorrect information provided by the customer. Shipping addresses: the customer is responsible for providing a complete and accurate shipping address, labels are generated using that information. Once shipped, we are not responsible for packages that cannot be delivered due to an incorrect, incomplete, or outdated address. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs to resend the order. Items damaged during shipping: if your order arrives damaged or broken as a result of shipping, please contact us within 48 hours of delivery and provide clear photos of the damaged product and packaging. We’ll review the situation and, when applicable, may offer a replacement or refund. Please note that damage must be reported within that 48-hour period so we can properly address the issue with the shipping carrier. Each order is made with care and attention to detail. Thank you for your understanding and for supporting our small business.